About annual membership

Q

How do I renew my annual membership?

A

▼How to continue
<If you register with credit card payment, d payment, or au easy payment>
If you selected credit card payment, d Payment, or au Easy Payment when you joined and your subscription is automatically renewed, your subscription will continue automatically unless you cancel it by midnight on the day before your next renewal date.
* If automatic renewal is enabled in "Check/Change/Suspend Payment Method" on MY PAGE, there is no need to go through the renewal procedure.

<If you register with SoftBank One-Stop Payment or Convenience Store Payment>
The renewal procedure period begins one month before the membership expiration date (including the expiration month).
Example: If the expiration date is the end of October ⇒ Renewal procedures can be completed from October 1st

Eligible individuals will be notified by email and on MY PAGE when the renewal period begins.
Please complete the procedure by clicking the "Continuation Procedure" button that will be displayed during the period.
*If you are outside the renewal procedure period or are in automatic renewal, the "Continuation procedure" button will not be displayed.
*Please be sure to access the site using a browser (Safari/Chrome).

If you would like to change your payment method, please see below.

Q. Can I change the payment method before paying for my annual membership?

▼About the next update date
After logging in, you can check it on MY PAGE.

▼How to pay Annual membership fee
You can complete the procedure using the same payment method as for new membership.

▼Confirming your current payment method
Please check "Confirm, change, or stop payment method" on MY PAGE.

Other questions about [Annual Membership]

• Q.
  Can I continue my annual membership even if the membership expiration date has passed?
• Q.
  Can I check if the renewal procedure for my annual membership has been completed?
• Q.
  I have my annual membership automatically renewed, but when will the expiration date be renewed?
• Q.
  How can I check if my annual membership is automatically renewed?
• Q.
  Please tell me how to stop automatic renewal of credit card payment, d payment, and au easy payment.
• Q.
  How do I change the automatic renewal setting for my annual membership from "No" to "Yes"?
• Q.
  I am an annual member and paid by credit card, d Payment, or au Easy Payment, and had automatic renewal set up, but the payment was not made.
• Q.
  How do I pay at a convenience store?
• Q.
  Can I change the payment method before paying for my annual membership?
• Q.
  Can I register using a name other than my real name?
• Q.
  My family member is already a member. Can they join at the same address?

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