ヘルプ・お問い合わせ
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Q.
What are the membership fees and how can I pay?
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Q.
What credit cards can I use?
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Q.
If I cancel my membership mid-month, will I get a pro-rata refund for the remaining period?
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Q.
Even though I haven't canceled my membership, it says "payment not completed."
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Q.
If I pay by credit card, how will it appear on my statement?
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Q.
Can I use debit cards, prepaid cards, or Vulcan cards?
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Q.
How do I change my payment method?
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Q.
Duplicate payments have occurred.
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Q.
Do I need to pay the membership fee every time?
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Q.
Can I change my registered credit card information?
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Q.
Can I change the payment method? (Credit card payment ⇔ Carrier payment)
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Q.
I am considering new rate plans from 3 carriers. Do I need to take any action?
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Q.
Can I continue my annual membership even if the membership expiration date has passed?
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Q.
Can I check if the renewal procedure for my annual membership has been completed?
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Q.
I am an annual member and paid by credit card, d Payment, or au Easy Payment, and had automatic renewal set up, but the payment was not made.
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Q.
How do I pay at a convenience store?
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Q.
Can I change the payment method before paying for my annual membership?